About Us

Susan delivers clear, effective HR solutions—whether for a one-time project or ongoing support. With a blend of tactical know-how and strategic insight, she makes a measurable impact across HR functions including compliance audits, policy development, training initiatives, and manager development and effectiveness. Clients rely on her for support throughout the employee lifecycle, from onboarding to termination and everything in between.

Susan’s proactive approach is rooted in years of experience working alongside corporate employment attorneys, honing her ability to identify and address HR issues before they become liabilities. With multifaceted knowledge of federal and state compliance and invaluable expertise in employee relations, she brings practical, informed guidance to every situation. Her time as an HR professional with AT&T laid the solid foundation that led to the launch of WhenYouNeedHR over 20 years ago.

In addition to supporting employers with their HR obligations, Susan has partnered with employment attorneys to organize and lead workshops for a broad range of development and HR initiatives. She facilitates training sessions for business owners, HR professionals, and managers at all levels, focusing on proactive solutions that strengthen leadership and enhance workplace productivity.

Outside of work, Susan enjoys spending time with friends and family and exploring the outdoors with her Australian Shepherd rescue, Trudy. She resides in the Westerville area.